My tracking says "insufficient address" or "returned to sender". What do I do?
If your package does not successfully deliver and is sent back to us, it is typically due to insufficient address information provided by the buyer. Your package will be returned and “Returned to Sender” will be stated on your tracking information. This can happen if:
- The shipping address does not exist
- The shipping address is misspelled
- The shipping address is missing information (i.e. apt/bldg/suite number)
- The carrier is unable to safely deliver the package
- The addressee has moved
- The addressee has refused the package
Returned to sender packages will be restocked and you will be issued a refund minus the initial shipping charge. We are unable to replace or reship in these instances as all returned shipments are processed by our Returns Department. You can use the refund to repurchase the items, however, please note that we do not guarantee your items will be in-stock at the time of your reorder.
Note: We are unable to make changes to orders that are placed on our system. To ensure that your package is properly delivered, make sure that your address is entered correctly and includes all relevant information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) are critical to ensuring delivery. We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase.